Refund and Returns Policy

At Techtonic Galaxy, your satisfaction is our priority. If you receive a product that is damaged, defective, or not what you ordered, we’re here to help.

🔁 Return Eligibility

You can request a return if:

• The product is physically damaged upon delivery

• The wrong item was delivered

• The product is not working out of the box (manufacturing defect)

To be eligible:

• Contact us within 3 days of delivery

• Product must be unused and in original packaging

• Must provide clear photos/video proof of the issue

🚫 Non-Returnable Items

Returns are not accepted if:

• You changed your mind after purchase

• The product has been used, damaged by the customer, or has missing parts

• The return request is made after 3 days of delivery

💰 Refund Process

• Refunds are only applicable if a replacement is not available

• For Cash on Delivery orders, refund will be processed via bKash/Nagad

• Refunds are issued within 5–7 business days after return approval

🔄 Replacement Policy

If a product qualifies for return:

• We’ll arrange a free replacement of the same product (subject to stock availability)

• Return shipping is covered by us in case of wrong/damaged item

📞 How to Request a Return

Contact us via:

• Facebook Page: Techtonic Galaxy

• Email: techtonicgalaxy@gmail.com

• Phone:  01780-153394

Please include your order ID, issue details, and proof (photo/video).